Official APIs
WhatsApp Business Cloud API, Instagram and Messenger connect through the Meta Graph API; Telegram, Slack, Microsoft Teams and Google Chat through their bot APIs. WhatsApp embedded signup and message templates are supported.
Omnichannel inbox
Every channel, one inbox.
Whatever channel your customers use, the conversation lands on the same screen. Your team works with assignment, internal notes, SLAs and canned replies without switching tools.
01 02 Email on your own address
Forward your support address to ClickFix or connect your mailbox over IMAP; replies go out over SMTP from your own domain.
03 SMS and voice
Send SMS with Netgsm, İleti Merkezi or Twilio; inbound SMS via Twilio lands in the conversation too. An IYS consent check runs before sending. Twilio and Netgsm call records are added to the conversation.
04 Web widget
A chat window added to your site with one line of code. It opens in your brand colours, recognises the visitor and brings the conversation into the inbox.
05 Smart routing
Round-robin, load-balanced and skills-based routing, with agent capacity limits.
06 SLAs and business hours
First response and resolution targets, business hours and holidays. Warnings before a target is missed, escalation when it is.
What's included
Ready out of the box.
- Assignment, priority, tags and statuses
- Internal notes and @mentions
- Saved views and filters
- Conversation merge
- Canned replies (macros)
- CSAT, NPS and CES surveys
- Multi-brand support
- Internal team chat
- API channel for your own sources
- Turkish and English interface
Docs
Related guides
- Inbox basicsAssign conversations, write internal notes, work with views and statuses, merge conversations, and use macros and canned replies.
- Channels overviewEvery channel you can connect to ClickFix, how each one connects, and links to the detailed set-up guides.
- WhatsApp, Instagram and MessengerConnect your WhatsApp Business number, Instagram professional account and Facebook page to ClickFix by signing in with Meta.
- Email channelConnect your support mailbox to ClickFix by forwarding or over IMAP and SMTP, and verify your sender domain.
- Web widgetAdd a live chat bubble to your website with one line of code, customize it, and securely identify your signed-in users.
Platform
Other areas
Your customers are writing. Are you ready?
Connect your channels, invite your team and answer your first conversation today.