Docs
ClickFix documentation
Step-by-step guides, from setting up your account and connecting channels to AI and the API.
Getting started
Channels
- Channels overviewEvery channel you can connect to ClickFix, how each one connects, and links to the detailed set-up guides.
- Email channelConnect your support mailbox to ClickFix by forwarding or over IMAP and SMTP, and verify your sender domain.
- WhatsApp, Instagram and MessengerConnect your WhatsApp Business number, Instagram professional account and Facebook page to ClickFix by signing in with Meta.
- Slack and Microsoft TeamsBring Slack Connect channels and Microsoft Teams messages into the ClickFix inbox; replies go back to the same chat.
- Google ChatCreate your own Google Chat app in Google Workspace and connect it to ClickFix; direct messages and the rooms you pick land in the inbox.
- TelegramCreate a Telegram bot with BotFather, enter its token in ClickFix and answer messages sent to the bot from your inbox.
- Web widgetAdd a live chat bubble to your website with one line of code, customize it, and securely identify your signed-in users.
- SMS and phoneSend and receive SMS with your Netgsm, İleti Merkezi or Twilio account; log Twilio and Netgsm calls into conversations.
Product
- AI agent and CopilotConfigure the AI agent's mode, triage, procedures and tools, and use Copilot to help agents reply faster.
- Knowledge base, help center and community forumWrite articles, organize them in collections, publish your public help center and run a community forum.
- AppointmentsDefine appointment types such as onboarding, demo or training, share your public booking page and set up reminders.
- Video roomsRun video calls with customers that need no account, protected by PIN and waiting room, with optional end-to-end encryption.
- Automation and workflowsAutomate repetitive support work with routing rules, macros and the visual workflow editor.
Developers
- API and SDK quickstartCreate an API key and send your first request to the ClickFix REST API; response envelope, pagination, idempotency and rate limits.
- Webhooks and signature verificationReceive ClickFix events on your server, verify the ClickFix-Webhook-Signature header with HMAC-SHA256 and handle retries safely.
- Zapier, Make, n8n and appsConnect ClickFix to automations in Zapier, Make and n8n, and add your own tools to the panel as apps.
- Build your own appAdd your own app to the ClickFix panel; context token, signature verification, theming, sizing, events and publishing.