AI agent
Configured with procedures, tools (including HTTP calls) and knowledge sources. Add sources by crawling your website and test with evaluation scenarios before going live.
AI
AI answers first. Your team takes over when needed.
The AI agent answers from your knowledge base and the procedures you define; when it is unsure, it hands the conversation to your team with full context. Your agents work with a copilot on every reply.
01 02 Agent copilot
One click in the inbox for a draft reply, summary, rewrite, tone change, translation, expansion or shortening.
03 Automatic triage
Each incoming conversation gets its language, intent, category, sentiment and priority detected; suggested tags and team help routing.
04 AI-assisted setup
Describe your website and industry; ClickFix assembles channel, team, knowledge base and automation suggestions from ready-made templates for you to approve.
05 ClickFix Assistant and guides
Open ClickFix Assistant with ⌘J in the app: it searches the docs, checks where you are in setup, applies the steps it suggests once you confirm, and hands you to our support team when needed. Every page also has a step-by-step guided tour.
06 Transcripts and summaries
Voice calls and video meeting recordings are transcribed and added to the conversation timeline with a short summary. Deleting a recording deletes its transcript too.
07 AI quality scoring
Conversations are scored against your own rubrics; AI does the first pass, your QA team confirms it and turns it into coaching notes.
08 Auditable
AI replies are logged and can be sent to quality review. Track the agent with resolution and handoff rates.
What's included
Ready out of the box.
- Answers from knowledge base articles (RAG)
- Handoff to a human with context
- Draft, summary, translation and tone tools
- Intent, category, sentiment and priority detection
- Knowledge sources from website crawls
- Evaluation scenarios
- Replies in Turkish and English
- Setup templates for 8 industries
- Transcripts and summaries of voice and video recordings
- Rubric-based AI quality scoring
- MCP server for your own AI tools
Platform
Other areas
Your customers are writing. Are you ready?
Connect your channels, invite your team and answer your first conversation today.