Rules via the API
Event triggers, conditions and actions defined through the API: tag, assign, prioritise, notify.
Automation
Leave repetitive work to rules, the rest to your team.
Draw step-by-step workflows in the visual editor and cut repetitive work with macros and routing. Versions, run history and a test screen show what ran and why.
01 02 Visual workflow editor
Drag and connect steps; version, test and inspect every run.
03 Macros
Canned replies and action bundles applied in one click.
04 SLAs and routing
SLA policies, business hours, round-robin, load-balanced and skills-based routing.
What's included
Ready out of the box.
- Event-based triggers
- Condition and action rules (API)
- Visual workflow editor
- Versions, tests and run history
- Macros
- SLA policies and escalation
- Skills-based routing
Platform
Other areas
Your customers are writing. Are you ready?
Connect your channels, invite your team and answer your first conversation today.