Knowledge base, help center and community forum

The knowledge base is where you write answers to frequent questions and step-by-step fixes. The same articles are used in three places:

• Your public help center,
• Search inside the web widget,
• Customer-facing replies from the AI agent.

Manage it under Organization → Knowledge base.

Writing articles#

1. Start with Articles → New article.
2. Write the title and body. The editor supports headings, lists, code, quotes, tables, images and links.
3. Under Article details, set:
   • Address (slug): shown in the article link (lowercase letters, digits and dashes).
   • Language: Turkish or English.
   • Visibility: Public articles appear in the help center, the widget and customer-facing AI replies. Internal articles are visible only to your team and the AI agent.
   • Collection and Tags.
4. Save draft or Save and publish.

Drafts are invisible until published. Every save creates a new version. A published article's address can't be changed, so old links and AI sources don't break. Use Unpublish to take an article down.

Collections and categories#

• Collections are the main sections of the help center and appear as cards on its home page (e.g. Billing, Account, Integrations).
• Categories group articles under a collection.

A collection that still contains articles or categories can't be deleted; move them first.

Help center#

Your public articles appear in your organization's help center:

https://getclickfix.com/yardim/<organization-address>

Open help center on the knowledge base page takes you there. The help center has:

• Search, collections, recently updated and related articles.
• A Turkish / English switch (English pages open with ?lang=en).
• Was this article helpful? under each article. You see the votes per article in the knowledge base.
• An automatically generated sitemap for search engines.

Community forum#

The community forum is a public space where your customers ask questions and answer each other. It lives under your help center:

https://getclickfix.com/yardim/<organization-address>/topluluk

Manage it from Community forum in the left menu:

1. Create at least one category on the Categories tab. The forum appears in the help center once the first category exists. A category's address can't be changed once published.
2. Every topic and reply from visitors goes to the Moderation tab before it's published. Mark it Approve, Reject or Spam.
3. The Topics tab lists published topics; you can Mark as accepted answer on a reply.

Posts with suspicious instructions or many links are flagged in moderation. Review with AI spends AI credits to record a suggestion; it never publishes or rejects the post by itself.

Forum question from a conversation#

You can create a public forum question from a customer conversation. The conversation text isn't copied; only the text you write goes to the moderation queue. Remove personal details (name, email, order number and so on) from it.