SMS and phone
Send and receive SMS with your Netgsm, İleti Merkezi or Twilio account; log Twilio and Netgsm calls into conversations.
The SMS and phone channels run on your own provider account: you enter the details of your existing Netgsm, İleti Merkezi or Twilio account in ClickFix.
SMS
| Provider | Sending | Inbound SMS | Required details |
|---|---|---|---|
| Netgsm | Yes (with your approved sender ID) | No | Subscriber number (user code), API password, SMS sender ID |
| İleti Merkezi | Yes | No (delivery reports only) | API key, API hash, SMS sender ID |
| Twilio | Yes | Yes | Account SID, Auth Token, sender number |
Connect
- Choose Channels → Add channel → SMS and pick your provider.
- Fill in Connection details and click Connect.
- If a Webhook URL is shown, paste it into your provider's dashboard:
- İleti Merkezi: Settings → Webhook (delivery reports).
- Twilio: Phone Numbers → your number → Messaging → "A message comes in" (HTTP POST).
- Netgsm needs no webhook for sending.
Secrets are stored encrypted and never shown again. Copy what you need before closing the screen; if you lose it, generate a new webhook token from the channel settings.
Commercial messages and İYS
Turn on Commercial messages to check every SMS from this channel against your İleti Yönetim Sistemi (İYS) consent (MESAJ / ONAY) before it is sent. Fill in İYS username, İYS password, İYS business code and İYS brand code.
Phone (voice)
The phone channel logs your calls into customer conversations. Recordings are attached to the conversation and listed in the channel's Call log.
| Provider | What's supported |
|---|---|
| Twilio | Calls to your number, signed status callbacks and call recordings |
| Netgsm | Your PBX sends call records (CDR) to the webhook. Outbound calling is not supported. |
Connect
- Choose Channels → Add channel → Phone (voice) and pick your provider.
- Enter the details, click Connect and copy the Webhook URL.
- Paste it into your provider's dashboard:
- Twilio: Phone Numbers → your number → Voice → "A call comes in" and "Call status changes" (HTTP POST).
- Netgsm: the CDR / webhook setting of your PBX.
The token in the URL authenticates incoming calls; keep the URL private.
The call log shows each call's direction (inbound / outbound), caller and callee, status, duration and whether it was recorded.